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Popular Car Rental Sued For Undisclosed And Unfair Fees

Popular Car Rental Sued For Undisclosed And Unfair Fees


Renting cars here in the United States can
be quite a hassle. First of all, you got to have enough credit. You got to make sure that your insurance is
top of the line. You got to go through the inspections, you
got to wait in line, let’s face it, it’s a pain. And so that’s why a new company Turo evolved
and they actually allow you to rent cars from other people. You don’t have to go through the big, you
know, corporate machine here. You find a person on the app with a car to
rent. You go meet them in person, rent the car,
pay them. Cut and dry, right? Well unfortunately, according to a new class
action lawsuit, that’s not what’s really happening and Turo might in fact be charging people
fees that they don’t deserve and shouldn’t have to pay. Joining me now to explain what’s happening
is Scott Hardy with Top Class Actions and Scott, you know, when I, when I first learned
about Turo and how they were doing this kind of peer to peer car rentals, this actually
sounded like a great idea. You know, and in theory I really like it and
then unfortunately we get stories like this that show that it’s not working the way that
it’s supposed to. So tell us what’s happening here. Yeah, you know, this might be a growing pain
of Turo as they’re a growing company. You, you know, they’re doing a lot of advertising
on Facebook. They’re trying to get you, if you want to
take a weekend with an exotic car, you can do that. You know, if you have an exotic car in your
garage that you only drive once every month or two, well rent it, make some money on that
car. Or if you’re going somewhere else, you know,
you’re going for the weekend. This person went to Los Angeles for the weekend. You know, you don’t have to go through Hertz
or Dollar or one of the big rental car agencies. Use Turo, support, you know, just another
individual. And so what this plaintiff did is they went
to California. They rented a 2015 Hyundai Sonata for $127
for three days, so a reasonable price. Returned it, went on their way home and then
boom, their card gets hit for $576.86 in damages plus a fee of $75 for appraisal and processing. And they went, whoa, what happened? I dropped off the car, perfect condition. Why am I getting charged? They fought it and allegedly the email claimed
it was not uncommon for damage to go unnoticed by the person returning the car. And so that leads this class action to be
filed because you’re going to have a lot of people that were charged these fees by Turo
and went, what, I didn’t notice that. Why am I getting charged? Did the owner of the car notice that blemish
and just, you know, didn’t report it. And then when they got that car back then
they reported that and said, hey, and now I’m going to get my car fixed. You know, what exactly happened here and how
can you safeguard consumers so they have a better idea if these big fees might, might
hit you after returning your car from the Turo car service? And, you know, this, this is really interesting
when you kind of look at the facts that, that of what’s going on with this particular one
because I do want to know, and this is obviously something that’s going to come out in the
lawsuit. Is this something that the owner of the car
actually reported to Turo? What, were those the damages that the owner
did in fact report if they reported anything at all? Or is this some kind of glitch that happened
and this person who had no damage, the owner didn’t report any damage, but still somehow
they got charged for the damage. There’s a lot that really needs to be fleshed
out with this particular story. Especially because you’ve got this company,
their whole reputation’s on the line. You know, if you maybe had a couple of bad
owners out there who are reporting damage that wasn’t there, obviously that’s a big
deal. But if it’s the company kind of doing some
shady things and charging these fees and really there’s no reason to, that’s, you know, that’s,
that’s a big thing too. So this one’s going to be really interesting
to watch it unfold and find out what’s truly happening here. Right, and, you know, we’re not seeing the
allegation that Turo’s making up these fees. What we are seeing is that the, you know,
the, the owner of the car is saying, in this case, that there was a new blemish on the
right front bumper and that, on the lower bumper, and that’s what caused this charge
was a superficial scuff mark. And so the discussion is really, you know,
what constitutes regular wear? Because if you rent a car from Hertz, for
example, they have a dollar bill and they’ll say as long as that scuff mark and that scratch
isn’t bigger than a dollar bill, you’re not going to get charged for it because that’s
all normal wear and tear. You know, you’re going to take your car, shopping
cart might hit it in the parking lot, you know, you shouldn’t have to pay for that. That could happen anywhere, anytime. So what exactly will Turo end up eating as
part of their fees that, and reimbursing the owners of the cars and what can the owners
of the cars actually claim? It really reinforces the fact that if you
are renting a car from Turo, using the Turo service, that you want to walk around that
car and take pictures of the front, the back, the sides. So you can zoom in, in case somebody hits
you with this charge you’ll be able to look at that and say, no, this scuff mark was already
there. This issue was already there on that car because
otherwise you could get hit with this surprise bill of $650 after the fact and have no defense
for it other than I don’t think I did it. You know, and that’s a good point. Not just if we’re renting from Turo, but really
renting any car from any place here. You know, everybody’s got their cameras on
their phone, pull it out, take pictures, do a video, walk around of it, zoom in if there
is existing damage, make sure you get that. And if you can, in that same video, make sure
you get the person who’s renting you the car. If it’s, you know, the Hertz representative
out there with you, get them on video so they know this isn’t something that you filmed
after the damage happened. Make sure it’s in their parking lot, whether
it’s Turo, the person you’re renting it from there, Hertz, Enterprise, any of those other
ones. Do that and protect yourself ahead of time. That may not stop, you know, these charges
from hitting your debit card. But if it, if you do get those charges, it
may make it a lot easier to get your money back in a very fast manner. Absolutely, you gotta protect yourself. Documentation, you and I hammer on that all
the time and this is just one more form of documentation to make sure that you don’t
get taken advantage of. Absolutely, and for more information about
this, follow the link in the description of this video and head on over to Top Class Actions
and while you’re there, make sure you sign up for their weekly newsletter. Scott Hardy with Top Class Actions, thank
you very much for talking with us. You’re welcome. Thanks for your time, Farron.

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10 thoughts on “Popular Car Rental Sued For Undisclosed And Unfair Fees

  1. This ain't a U.S only thing. Hire car companies are known to rip people off all over the world especially if you are a tourist and can't fly back to the location you hired the car to fight it. Happened to me and my friend on separate occasions where they said it was damaged when clearly it wasn't as I took pictures of it before I drove it and returned it (Since I knew they was going to screw me over), My friend wasn't on the ball and didn't take pics but they backed down when he threatened lawyers and ACCC (Consumer protection group in Oz) but it was stressing for him for weeks. This has turned us both away from ever renting a car in the future so it self hurts the hire car companies as we'll be looking at share car hire's from now on if we ever need a car.

  2. Rent a car and drive like you stole it.
    Rent my car out and the 1st thing that comes to mind is the movie "Ferris Beuler's day off".

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